Returns & Exchanges

Due to the perishable nature of our premium meats and seafood, we cannot accept physical returns, but we are committed to ensuring your total satisfaction. If your order arrives damaged or doesn't meet our high quality standards, please contact us within 15 days for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your package to ensure all items are present and still cold to the touch.

• 2.
  Document the Issue

  If there is a quality concern or shipping damage, take clear photos of the product and the shipping label as documentation.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of the issue.

• 4.
  Resolution Process

  Our team will review your claim within 48 hours to issue a store credit, refund, or ship a fresh replacement at no cost.